Our Benefits:
Paid time off (PTO)
Paid holidays
Employee health insurance
Dental/vision insurance
Life insurance
401K
Profit Sharing
Direct Deposit
Opportunities for advancement
Disability Insurance
Great Work Environment
Appointments: 704.377.0246
General: 704.377.4009
NURSING, CLINICAL & ENDOSCOPY CAREERS
At Charlotte Gastroenterology & Hepatology, we strive to provide our patients with an exceptional healthcare experience. The key to achieving that goal is to hire dedicated, patient-focused staff members. If you want to work for a medical practice with a team-oriented culture, please explore our open positions. As part of our commitment to recruiting the best candidates, we offer competitive pay and benefits. Click here for our latest practice news.
DUE TO CHARLOTTE GASTROENTEROLOGY & HEPATOLOGY EXPANSION, CGH IS TAKING APPLICATIONS FOR THE FOLLOWING POSITIONS:
To support our continued growth, Charlotte Gastroenterology and Hepatology is seeking an experienced healthcare leader to serve in the role of Regional Clinic Manager for our Ballantyne and Matthews offices.
Serving the Charlotte region for more than 40 years, Charlotte Gastroenterology and Hepatology is one of the largest independent physician specialty practices in the region and state.
Our forty-three providers include twenty-eight highly skilled, board-certified physicians, offering special expertise in advanced biliary endoscopy, liver disease, and liver transplant. In addition, Charlotte Gastro has fifteen specialty-trained advanced practice providers. Our services are currently offered at ten convenient locations including six clinic locations and four endoscopy procedure centers.
Our reputation for providing the highest quality, most compassionate care is unsurpassed in the region. We accomplish this because of the commitment of our providers, managers, and team members to focus on each patient’s unique needs and concerns.
Our mission is to provide cost-effective, state-of-the-art practice of gastroenterology, hepatology, and research in Charlotte and the surrounding counties.
Our goal is to maintain a style of practice in which the needs of patients and referring physicians are met in a timely, caring, and sensitive manner while providing a pleasant surrounding and enjoyable work environment for all.
We are looking for a seasoned leader who shares our mission to provide outstanding medical care and exceptional healthcare experience.
Position Summary: A key role in the organization, our Regional Managers are responsible for directing and coordinating the day-to-day operations and personnel for the location(s) assigned. The Regional Manager works directly with the Clinic Process Manager and COO to accomplish the goals of the clinic. This position is responsible for following, helping to refine and implement, and maintaining a smooth workflow process in a high-volume clinic with fifteen providers, and staff in two locations. The Regional Manager will ensure that the clinic runs efficiently and that team members, patient, and provider needs are met in a timely and efficient manner. The Regional Manager participates in a regular and systematic evaluation of overall operations resulting in the creation of ideas and plans for improvement in operational efficiency and patient, team member, and provider engagement. The Regional Manager will organize and hold regular clinic meetings to include team leads and team members in all locations. The Regional Manager is a good communicator and coach who sets clear expectations and holds team members accountable to follow CGH processes, protocols, policies, and procedures. The Regional Manager coordinates and collaborates on operations, workflows, and protocols between the various departments, endoscopy facilities, providers, referring offices, and team members to ensure top-level patient care and to promote professional relationships. The Regional Manager must be able to work without direct day-to-day supervision, exercising independent judgment and critical thinking. The Regional Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments are completed. Regular communication and follow-up with supervisors, providers, and team members.
This role offers a comprehensive benefits package to our eligible employees:
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 6%
- Health insurance
- Employer contributions to HSAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Paid time off
Minimum requirements:
- Bachelors preferred; may consider years and type of experience in place of degree
- 3 to 5 years of progressive experience managing in a medical practice
- Clinical license or certification encouraged but not required
- Knowledge of practice operations, leadership, process improvement, accounting and human resources
- Previous EHR experience required; EPIC experience highly preferred
- Proficient in Microsoft Office Suite and Outlook
Charlotte Gastro is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender, identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
A key role in the organization, our Regional Managers are responsible for directing and coordinating the day-to-day operations and personnel for the location(s) assigned. The Regional Manager works directly with the Clinic Process Manager and COO to accomplish the goals of the clinic. This position is responsible for following, helping to refine and implement, and maintaining a smooth workflow process in a high-volume clinic with fifteen providers, and staff in two locations. The Regional Manager will ensure that the clinic runs efficiently and that team members, patient, and provider needs are met in a timely and efficient manner. The Regional Manager participates in a regular and systematic evaluation of overall operations resulting in the creation of ideas and plans for improvement in operational efficiency and patient, team member, and provider engagement. The Regional Manager will organize and hold regular clinic meetings to include team leads and team members in all locations. The Regional Manager is a good communicator and coach who sets clear expectations and holds team members accountable to follow CGH processes, protocols, policies, and procedures. The Regional Manager coordinates and collaborates on operations, workflows, and protocols between the various departments, endoscopy facilities, providers, referring offices, and team members to ensure top-level patient care and to promote professional relationships. The Regional Manager must be able to work without direct day-to-day supervision, exercising independent judgment and critical thinking. The Regional Manager must be able to analyze problems and draw upon experience and background knowledge to see that solutions are reached, and assignments are completed. Regular communication and follow-up with supervisors, providers, and team members.
SUPERVISION RECEIVED: Reports to Clinical Supervisor or Office Manager
SUPERVISION EXERCISED: None
ESSENTIAL FUNCTIONS:
- Assist physician with patient care:
-Escort patient to exam room.
-Obtain vital signs, list medications, brief history, chief complaint, update/input past medical/surgical history, allergies, patient completed review of systems (ROS).
-Assist physicians with exams, diagnostic procedures, treatment.
-Provide patient care as ordered to include but not limited to labs, medications, injections, hospital admissions, etc.
-Provide prep instructions and educational material to patient.
-Escort patient to check-out.
-Document all orders performed and send paperwork to appropriate departments. - At end of day, ensure exam rooms are stocked and ready for the next day.
- Sample Closet:
-Request samples when needed.
-Check drug closet weekly.
-Escort drug reps to and from closet. Help obtain MD signature for visit.
-Check samples monthly for EXP date. - Check bio-hazard twice a month and make sure it is sealed to be picked up when box is full. They may not pick up if not sealed.
- Change disinfection log sheets in all rooms once a month.
- Prepare EMR one week prior to appointment date ensuring all test results and pertinent records are in chart. Utilize Epic to obtain records. For non-Epic providers that medical records have been unable to obtain records contact the patient’s referring office. These may include, but not limited to, op notes, hospital summaries, lab reports, office notes etc.
There may be times when a patient flow specialist may not have an assigned provider due to provider schedules. During this time, the clinical assistant may be assigned to:
- Assist triage clinical staff with the following:
-Patients
-Phone calls/Voice mails
-Call backs/results
-Medication calls and questions
-Scheduling and rescheduling tests/procedures
-Prior authorizations
-Assignments as necessary by triage assistant - Assist clerical staff when needed:
-PTO coverage
-Calling and confirming patients
-Answering phones/voice mails
-Confirm hospital patients for the next day
-Schedule procedures, xrays, and other tests
-Arrange tests and appointments for patients when referred to other doctors
Moderate travel to all CGH satellite locations as provider schedules require.
EDUCATION: RN graduate from accredited school of nursing, LPN graduate from accredited school of nursing, CMA or RMA graduate from accredited program.
EXPERIENCE: Specialty/Internal Medicine experience preferred. New graduates from an accredited program.
CERTIFICATES AND LICENSES: RNs and LPNs must have valid NC nursing license. CMAs and RMAs must have current certification. The employee must have current BLS card and CPR certification.
QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:
- Knowledge of medical terminology.
- Good organizational skills. Detail oriented.
- Good verbal and written communication skills.
- Ability to establish priorities and meet deadlines.
ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment. Irregular hours are not common, but possible.
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds may rarely need to lift in excess of 50 pounds (patients). Vision must be corrected to 20/20. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the use of computer equipment and has the potential to be stressful at times.
FLSA DESIGNATION: Non-exempt
TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM
A day in the life as a CMA at CGH includes working on-site at one of our privately-owned medical practice facilities. He/she has exceptional customer service skills with empathy and respect towards our patients. They primarily assist providers in daily office flow by rooming/discharging patients. Reports to the clinical office manager.
Registered Nurse- Endoscopy
LOCATION: All Endoscopy Units
SUPERVISION RECEIVED: Reports to Endoscopy Manager
EDUCATION: Graduate from accredited school of nursing
EXPERIENCE: Procedure room, prep, and recovery experience. Endoscopy, PACU, or ICU experience required.
CERTIFICATES AND LICENSES: Current North Carolina RN licensure, current BLS, ACLS certification required.
FLSA DESIGNATION: Non-Exempt
A day in the life as a CGH Endoscopy RN includes working on-site at one of our privately-owned medical practice facilities. He/she assists and preps patients for their procedures all in our privately-owned endoscopy units. Reports to the Clinical Office Manager. Our Endosopy RN’s must make every patient feel welcomed and also must have respect and compassionate qualities.
LOCATION: Mooresville, Lake Norman Endoscopy Center & Randolph Road
SUPERVISION RECEIVED: Reports to Endoscopy Manager
EDUCATION: High school graduate with additional technical training in the medical field such as CMA, NA, etc.
ESSENTIAL FUNCTIONS:
- Perform endoscopy room scrub duties and assist with circulating duties as required.
- Set up/prepare each procedure room for each new procedure.
- Assist in transporting patients to and from the procedure rooms, and placing monitor equipment on patient.
- Clean, disinfect, and maintain endoscopic instruments and accessories in working order. Troubleshoot and recognize malfunctions. Notify management when equipment is in need of repair.
- Maintain a clean and safe patient care environment, implement and follow infection control procedures according to CGH policy and OSHA guidelines.
- Follow SGNA guidelines in cleaning and disinfection of equipment.
- Maintain appropriate levels of supplies in procedure rooms and reprocessing room.
- Notify appropriate personnel when supplies or equipment need to be reordered.
- Assist RN with identification and preparation of specimens.
- Practice conservative utilization of supplies.
- Display positive behaviors, approaches, attitude and commitment to interpersonal service toward patients and co-workers.
- Maintain confidentiality of all patient information.
- Maintain log of pathology specimens.
- Assist unlicensed personnel in their duties when possible.
- Display positive behaviors, approaches, attitude, and commitment to interpersonal service toward patients and co-workers.
EXPERIENCE: At least six (6) months direct patient care experience.
CERTIFICATES AND LICENSES: Must have current BLS certification.
QUALIFICATIONS (Knowledge, Skills, and Abilities): The job holder must demonstrate current competencies applicable to job position including but not limited to:
CLERICAL:
- Computer: Look up appointments, look up and enter patient information into computer.
- Phone System: Transfer calls, overhead page, interoffice extensions, and calling satellite offices.
CLINICAL:
- Procedures: Colonoscopy and EGD
- Biopsy
- Hot biopsy
- Snare polypectomy
- Polyp retrieval
- Heater probe
- Cytology brushings
- Oral suctioning of patients
- Gold probe
- Handling, preparation, and labeling of specimens
- Proper care and handling of endoscopes and all associated equipment
- Cleaning and disinfection of endoscopes and all reusable equipment
- Setting up of endoscopes; check air/water, suction, and white balance
- Placing monitors on patients (EKG, blood pressure, and pulse oximeter)
- Place nasal cannula on the patient and connect to the oxygen tank
- Perform daily cidex concentration checks and document in appropriate log
- Document on daily room disinfection log
- Proper handling and storage of biohazardous waste
ENVIRONMENTAL/WORKING CONDITIONS: Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, bodily fluids, toxic substances, medicinal preparations and other conditions common to clinic environment.
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee will be standing 6-8 hours a day. The employee must occasionally lift and/or move small objects up to 25 pounds and will routinely lift/turn patients. She/He must also have the ability to push and pull patients via stretcher and wheelchair. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Good stamina required to work in a fast paced environment. She/He must be able to think quickly and accurately in stressful situations. This position requires the use of computer equipment.
FLSA DESIGNATION: Non-Exempt
TO APPLY, EMAIL YOUR RESUME TO HR@CHARLOTTEGASTRO.COM
A day in the life as a CGH Endoscopy Technician includes working on-site at our privately-owned medical practice facilities. He/she spends the day assisting the physician with endoscopy procedures demonstrating knowledge of principles and practice of aseptic technique. Duties include the cleaning, disinfecting, minor repair, and organization of endoscopy instruments, stocking of equipment and supplies.